Conditions of Use

By entering and using Jena1embroidery.com you are deemed to have read, understand, and accepted these Terms of Use. If you do not accept these Terms of Use or any part of them, you should not use Jena1embroidery.com.  Jena1 Embroidery may modify these Terms of Use from time to time. Your continued use of this website following such change demonstrates your agreement to be bound by the modified Terms of Use.

  • Once an order is placed, we are unable to cancel the order. All orders are custom made per your order, garments are not stock, off the shelf items, and therefore we do not offer exchanges or returns on any order. All sales are final.   
  • Please make sure your design selection is correct and that the “TEXT” you entered is correct, all text will be embroidered exactly as it’s entered from the customer
  • The seller reserves the right, in the event of a shortage to substitute an item of equal or greater quality.
  • Included in the listing information you will see the approximate shipping time listed in business days. It can range from 5-10 business days from the time your order is received until the time it ships. Because we sell a wide variety of garments, it is not possible to stock every item; therefore, some items need to be ordered from our distributor, from whom we order twice weekly.
  • Please be assured that we will do everything possible to ship your order as soon as possible, you will be notified should any issues arise. We do not rush shipments or put orders in front of another customer, all orders are processed in the order they are received.
  • When your order ships you will receive a notification and Tracking Number, please ensure the email address you use is valid and checked regularly. Also please ensure that the shipping address you provide is the correct address since we are not able to ship to a different address.
  • Any item that is being returned must have a “Return Authorization” prior to returning, any item returned without a Return Authorization will not be accepted. The item being returned must be in the exact condition it was in when shipped: New and un-used, un-washed, no perfumes, cologne or other smells with any original tags attached to the item.
  • Please check your order immediately, if there are any issues, we must be notified within 7 days of delivery.
  • Once an item is worn or washed any warranty on the garment is VOID, so please inspect the item immediately upon arrival.

Content:  Jena1 Embroidery makes every effort to ensure that the content of jena1embroidery.com is accurate and up-to-date, but Jena1 Embroidery does not offer any warranties as to the reliability, accuracy or completeness of the information appearing on jena1embroidery.com. Jena1 Embroidery may remove material from jena1embroidery.com at its own discretion and without giving any notice.

 Intellectual Property:  You acknowledge and agree that all copyright, trademarks and other intellectual property rights in jena1embroidery.com content, software and all HTML and other code contained in jena1embroidery.com, shall remain at all times vested in Jena1 Embroidery and is protected by copyright and other laws and international treaty provisions. Any other trademark remains the property of its respective owner(s). Users may not modify, copy, distribute, transmit, display, redistribute, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any material which may be displayed on jena1embroidery.com from time to time without first obtaining permission to do so from Jena1 Embroidery in writing. Jena1embroidery.com and its contents are copyright material and the copyright is owned by Jena1 Embroidery (a div. of Coastal Phoenix Inc.) unless stated otherwise. Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited.

Limitation of Liability:  The Internet is by its nature an unreliable medium. Consequently, you accept that jena1embroidery.com is offered on an "as is" and "as available" basis. Jena1 Embroidery takes all reasonable steps to ensure that jena1embroidery.com is properly functioning at all times but Jena1 Embroidery does not warrant that jena1embroidery.com will be uninterrupted, timely, secure or error-free, that defects will be corrected. By accepting these Terms of Use, you accept that Jena1 Embroidery cannot be liable to you for any loss or damage you suffer as a result of visiting jena1embroidery.com or making use of the information available on jena1embroidery.com. You must take your own precautions (including but not limited to installing adequate protective measures to guard against software viruses and ensuring that you retain up-to-date copies of all data) to protect yourself against loss or damage.

Security:  We offer a secure server for your online shopping. You data is securely encrypted during transfer to prevent your private and credit card details from being accessed by anyone while in transit.

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